WHY GSM — Guardian Shield Medical
Built from Experience and Empathy
Advocate-Led DME Workflows (At-a-Glance)
Standard DME
Referral Intake
Your assigned Advocate reviews the referral, confirms demographics and prescription details, and identifies the correct in-network provider.
Provider Coordination
The Advocate verifies item availability, confirms contracted pricing, and sends all required documents.
Authorization & Processing
All HCPCS codes, quantities, and costs are reviewed and submitted for authorization.
Delivery Coordination
Delivery or pickup is scheduled and tracked, with ongoing updates to the adjuster/NCM.
Patient Follow-Up
The Advocate will follow up with the patient to confirm successful delivery and product satisfaction.
Case Completion
A final update is provided; the case is closed and then invoice is sent.
Custom DME
Initial Contact
The Advocate gathers sizing and demographic details from the injured worker.
Referral to Fabrication Shop
The appropriate shop is selected, documents are sent, and the evaluation is scheduled.
Evaluation Follow-Up
Completion is confirmed, timelines are shared, and updates continue until the estimate is received.
Estimate Review
Codes, quantities, and pricing are validated before preparing the quote.
Authorization & Fabrication
Authorization is submitted and fabrication timelines are communicated.
Delivery Coordination
Delivery is scheduled, tracked, and confirmed.
Patient Follow-Up
The Advocate will follow up with the patient to confirm successful delivery and product satisfaction.
Case Completion
A final update is provided; the case is closed and then invoice is sent.
Why This Process Works
Faster scheduling and delivery
Accurate coding and cost review
Consistent communication with all parties
Full transparency from referral to completion
One dedicated Advocate accountable for the entire case
What Sets Us Apart
Family‑founded, mission‑driven care
Responsive & reliable timelines
Patient‑first advocacy and dignity in every handoff
Compliance‑forward processes for carriers and TPAs
