Privacy Policy
Effective Date: March 30, 2026
Last Updated: May 20, 2026
Guardian Shield Medical LLC (“Guardian Shield Medical,” “we,” “us,” or “our”) is committed to protecting the privacy of our patients, healthcare partners, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at guardianshieldmedical.com, use our services, or communicate with us, including through text (SMS/MMS) messaging.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
Information We Collect
We may collect the following types of information:
Personal Information
When you interact with us — whether through a healthcare provider referral, our website contact form, phone call, or text message — we may collect information such as your name, mailing address, email address, telephone number (including mobile number), date of birth, insurance information, and healthcare provider information.
Health-Related Information
As a durable medical equipment (DME) provider, we collect health-related information necessary to fulfill your equipment orders, including physician referrals and prescriptions, diagnosis and medical necessity documentation, equipment specifications and fitting details, and delivery and service records. This information is handled in accordance with applicable federal and state healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Website Usage Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, pages visited, and referring URLs.
How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfillment and Patient Care: To process and fulfill durable medical equipment orders, coordinate with your healthcare provider, verify insurance and demographics, schedule deliveries, and provide follow-up care and support.
Communications: To contact you regarding your orders, deliveries, appointments, and account updates via phone, email, or text message (with your consent). This includes sending order status updates, delivery notifications, appointment reminders, and responses to your inquiries.
Text (SMS/MMS) Messaging: With your express consent, we may send text messages to your mobile phone number for order updates, delivery scheduling, appointment reminders, and other service-related communications. Message frequency may vary. Message and data rates may apply. You may opt out of text messaging at any time by replying STOP to any message. See our Terms & Conditions for full SMS terms.
Business Operations: To operate, maintain, and improve our website and services, comply with legal and regulatory obligations, and protect the rights and safety of our patients, staff, and business.
How We Share Your Information
We do not sell, rent, or trade your personal information or mobile phone number to third parties for marketing or promotional purposes.
No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.
We may share your information in the following limited circumstances:
Healthcare Providers and Insurers: We share information with referring physicians, healthcare facilities, and insurance providers as necessary to fulfill your equipment orders and process claims.
Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as delivery services, billing processors, and IT service providers. These parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
HIPAA Compliance
As a healthcare provider, Guardian Shield Medical complies with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations regarding the use and disclosure of Protected Health Information (PHI). Our HIPAA Notice of Privacy Practices, which describes your rights with respect to your PHI, is available upon request. To request a copy, please contact us using the information below.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal and health-related information for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Medical records and related documentation are retained in accordance with applicable federal and state retention requirements.
Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information, the right to opt out of text message communications by replying STOP, and the right to request a copy of your health records in accordance with HIPAA. To exercise any of these rights, please contact us using the information provided below.
Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Guardian Shield Medical LLC
12989 Sparrow Hawk Ln
Herriman, UT 84096
Phone: (801) 346-6383
Fax: (801) 769-0577
Email: doris@guardianshieldmedical.com